Returns & Refunds
🔄 Returns & Refunds Policy – Olea Scents
At Olea Scents, your satisfaction is important to us. If something isn’t right with your order, we’ll do our best to resolve it fairly and promptly.
📦 Damaged or Faulty Items
If any item arrives damaged or faulty, please contact us within 3 business days of receiving your order. Include your order number, a brief description of the issue, and a clear photo of the product.
Where appropriate, we may offer a credit or replacement. In some cases, we may ask for the item to be returned. If so, we’ll provide a returns form and instructions.
Note: Credit may be offered rather than a direct refund or replacement.
📬 Missing Items
If something is missing from your order, please notify us within 3 business days of delivery. Include your order number and the missing item(s), and we’ll issue a credit once confirmed.
❌ Items Sent in Error
If you receive an item you didn’t order, please get in touch right away. We may arrange collection or provide a prepaid return label. If you were charged, a refund will be issued once the item is returned.
🔁 Ordered the Wrong Item?
If you ordered the wrong item(s) or too many, let us know within 3 business days of delivery.
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Return postage is the customer's responsibility.
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For larger returns, we can help arrange a courier collection (Fees may apply).
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Credit will be issued once returned items are received and inspected. Delivery charges are non-refundable.
🚫 Non-Returnable Items
For hygiene reasons, certain personal items (such as earrings) cannot be returned unless they are unused, sealed, and in their original packaging.
🕒 Return Window
All return requests must be submitted within 3 business days of delivery.
📩 Contact for Returns
To begin a return, email us at oleascent@gmail.com with your order number, reason for return, and photos if applicable. We’ll get back to you quickly with next steps.